Wednesday, January 23, 2008
"The five whys is a question asking method used to explore the cause/effect relationships underlying a particular problem. Ultimately, the goal of applying the 5 Whys method is to determine a root cause of a defect or problem." (5 Whys - Wikipedia, the free encyclopedia)
This looks like a very succinct way to get to the bottom of the issue. I'll try it out and see how it works.
For those interested in project management, effectiveness and software engineering, take a look at the weblog of J.D. Meier of the Patterns and Practices group from Microsoft. He deals with subjects like Leadership Styles, asking Solution-Focused Questions and Working Memory vs. Routine Activity.
Highly recommended reading!
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